Customer Service Returns

Support

Contact us directly

  • K2 Snowboarding

    413 Pine Street 3rd Floor
    Seattle, WA 98101
  • K2 Snowboarding Customer Service

    800-985-2191
  • Hours of Operation

    8AM to 5PM PST
    Monday-Friday

Website Returns

Returning Product Shipped Directly from K2 Snowboarding


All items have a 30-day money-back guarantee. Items must be in new/unused condition with original packaging and hangtags. To begin a return, please contact Customer Service and have your order number ready:

Please note:

  • Shipping and handling fees will not be refunded. You are responsible for shipping the products back to us. We recommend using a trackable shipping method.
  • The refund will be for the full value of the returned items, unless otherwise noted.
  • Credit for returned items will be applied to the credit method that was used to make the purchase. Returns will be applied to the purchasing credit card within 5 to 10 days of the date that the return is accepted by the fulfiller. They may take up to 10 days to appear on your credit card.
  • If the return is due to defective products, inaccurate product descriptions, or an incorrect order, contact Service Provider to initiate the return. In these cases, you may be compensated for the return shipping.

Returning Product Purchased on K2 Snowboarding but Shipped From a K2 Snowboarding Retail Fulfillment Partner (Local Shop)


K2 Snowboarding allows local shops to fulfill orders. If the product you want to return was purchased on our website, but shipped from a K2 Snowboarding retail fulfillment partner, you must contact them to begin the refund.