Customer Service Shipping and Order Tracking

Support

Contact us directly

  • K2 Sports Europe GmbH

    Seeshaupter Str. 62 82377
    Penzberg, Germany
  • K2 Snowboarding Customer Service

  • Hours of Operation

    9AM to 5PM
    Monday-Friday
Shipping Information

Order Processing

  • Orders placed before 10am PST Mon-Fri may ship same day, standard processing time is up to (3) business days.
  • No weekend deliveries are available.
  • K2 Snowboarding is unable to ship to PO Boxes.
  • Unless specified otherwise, all orders are shipped using standard ground service (3-7 business days).
  • K2 Snowboarding is not responsible for lost or stolen packages which are confirmed to be delivered to the shipping address provided during order checkout. Upon inquiry, K2 Snowboarding will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

Customers Outside the US

  • We do ship to US Military addresses through our US website, even if you are stationed internationally.
  • If you are outside the US, please make sure to select your appropriate Region from the bottom of this page to find out if our website offers online sales in your country.
  • If your country is not set up for online sales, please contact your Local Dealer to place your order.

Order Fulfiller Contact Information

  • As soon as your order has been marked for fulfillment, you will be notified whether your order is being shipped directly by K2 or by one of our retail fulfillment partners. Contact information for your order fulfiller is located on your corresponding order packing slip and in your K2Snowboarding Account.

PLEASE NOTE:

  • Estimated arrival dates are not guaranteed. Weather delays and other circumstances may impact delivery.
  • K2 Snowboarding is not responsible for lost or stolen packages which are confirmed to be delivered to the shipping address provided during order checkout. Upon inquiry, K2 Snowboarding will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
K2 SNOWBOARDING SHIPPING RATES

The following shipping rates are for order items purchased through k2snowboards.com only.

Ground Shipping Rates
Order Total Shipping Charge
0-$24.99 $5.00
$25-$49.99 $7.00
$50.00-$99.99 $9.00
$100-$149.99 $11.00
$150.00-$199.99 $13.00
$200.00+ $15.00
Express Shipping Rates
Order Total Express 2 Day Express 3 Day
0-$24.99 $14.00 $11.00
$25-$49.99 $18.00 $12.00
$50-$249.99 $23.00 $17.00
$250.$599.99 $27.00 $22.00
$600+ $30.00 $24.00